To all our current and future brides that have been affected by COVID-19, we are here to support you during this time!
We hope that you are all well and healthy and wanted to provide you with an update during this difficult and uncertain time. Our greatest priority at this time is the health and safety of all our team members and of course you, our brides.
We are taking all necessary steps to ensure that our bridal salon and workroom is a clean and hygienic environment so we can continue our work and we will be following strict hygienic protocols throughout the store.
We do understand the process of choosing our dream wedding gown is an exciting time, we request our brides to assist us by limiting your party to no more than 2 guests.
Bernadette Pimenta Couture wedding gowns are made here in the store, in Melbourne. This, in turn, means that your gown and any future orders will not be affected by any international delays.
Though we have scaled back our workroom capacity, we are still working on your dream gown and it is currently business as usual in our bridal salon.
To our current brides that have their gowns with us, we will contact you to arrange to pick up your gown. To those brides that have not collected their gown but have had to postpone their wedding, we do recommend leaving the gown in our safe hands in our onsite store room.
To our brides that have already collected their bespoke wedding gown we highly recommend that you store your gown in a cool, dark and dry room or closet. If you are able to hang your gown please ensure that it is hung by the hanging ribbons, which can be found on the inside of your gown near the armhole. If you do not have adequate hanging space, you can also lay your gown flat. While our garment bags provided to you are for short term storage, a white or light coloured fabric bag is best suited for long term storage.
We cannot emphasise the importance of not steaming or ironing your wedding gown or bridal veil at home. We are more than happy to steam your gown for you during the week prior to your wedding. Alternatively, we highly recommend Syndal’s Dry Cleaners.
To the brides that were ready to book in their gown but haven’t done so as yet, you are welcome to finalise your booking by calling +61 414 990 982. I will then discuss with you the next steps moving forward.
Though our door may be closed at times we are still available via email at firstname.lastname@example.org and on +61 414 990 982.
My team and I, like always, want this time to be as stress-free as possible. As mentioned above, I am available via email and call, as well as across our social media platforms.
Please do not hesitate to contact me with any queries and I can’t wait to be part of your special day!